Never before have commissioners and providers working in health and social care been under such intense pressure from Regulators and other external bodies to ensure not only that incidents have been robustly investigated, but also that lessons have been learnt and effective organisational change has been implemented as a result.
Organisations are increasingly required to demonstrate that those who undertake investigations have the necessary skillset and, with investigation reports now commonly being scrutinised by commissioners, Regulators, courts, patients and their families, there is an increasing need for investigations to be undertaken independently of those involved in both the management of the organisation and at an operational level.
What we can do to help your organisation …
It is our belief that the quality and effectiveness of an investigation is linked primarily to the ability of the investigator to identify the key issues, and collate, analyse and evaluate the relevant evidence.
We combine a thorough understanding of the legal landscape with our extensive experience of working within both the public and private care sectors to provide robust incident investigations which identify both the root causes of the incident and identify systemic changes that will mitigate the risk of a similar incident occurring in the future.
Our investigations will stand up to external scrutiny, provide reassurance to Regulators and commissioners, and help to manage organisational reputation and reduce the risks associated with other legal processes that can flow from incidents, such as Coronial inquests and clinical negligence claims.